At Cayo Cargo, our commitment goes beyond moving packages — we are dedicated to protecting our customers, maintaining the highest standards of service, and operating with honesty and care.
Policy
🧭 Code of Ethics
Our team follows strict ethical standards. Unlawful or unethical business practices are not tolerated. Every employee is expected to act with integrity, accountability, and professionalism in all interactions.
🔒 Confidentiality
We respect your privacy. Any personal or shipment information shared with Cayo Cargo will only be used for the purpose of completing your shipping transaction and will never be misused.
🤝 Professionalism
We act with competence, responsibility, and respect at every step of the shipping process. Our goal is to uphold the reputation and dignity of our company while delivering reliable service you can trust.
📦 Coverage
Cayo Cargo provides coverage for items damaged under our care, based on the declared value of the shipment. Please note that coverage applies only when items are properly packaged, and specific exclusions may apply (e.g., TVs not in original factory packaging, or unsecured items in barrels).
Filing a Claim
At Cayo Cargo, we take pride in delivering your packages safely and on time. If your shipment is lost or damaged, our claims process is here to help.
📝 Before You File
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Claims must be submitted within 30 days of the scheduled delivery date.
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This applies to all freight: boxes, barrels, appliances, online orders, and commercial cargo.
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Please review our coverage policies below before starting a claim.
📦 What You’ll Need
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Your Cayo Cargo receipt number.
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For online purchases: your tracking number.
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A copy of your invoice showing the item’s value.
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For damaged shipments: keep both the contents and original packaging materials until the claim is resolved.
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Photos
🖊 How to File a Claim
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Gather your required documents (receipt, tracking number, invoice, photos if applicable).
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Reach out to the branch you shipped from or our Belize office with your claim.
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Our team will review your claim and contact you with next steps.
📢 Important Notes
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All items inside a barrel or box must be properly secured. We cannot compensate for spills or damage if the barrel or box itself arrives intact.
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TVs/Electronics/Appliances:
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✅ Covered → New items in their original factory packaging.
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❌ Not Covered → Items not in factory packaging.
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📞 Need Help?
If you’re unsure about the process or coverage, please contact our team on WhatsApp:
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(323) 973-0073
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(501) 670-3246
We’ll guide you step-by-step to make sure your claim is handled quickly and fairly.